Refund policy
Return and Refund Policy
Last Updated: 01-08-2026
Thank you for shopping at UrbanThreadsWear. We appreciate your business and want to ensure you have a clear understanding of our purchasing policies.
All Sales Are Final
At UrbanThreadsWear, we maintain a strict No Return and No Refund policy. All sales are final. Once a purchase is completed and the order is placed, we do not accept returns, process exchanges, or issue refunds under any circumstances.
We highly encourage you to carefully review your cart—including sizing, colors, and item details—before completing your checkout.
Damaged or Defective Items
We take pride in the quality of our products and carefully inspect items before they are shipped. However, in the unlikely event that you receive an item that is damaged or defective upon arrival, please contact us immediately.
While we do not offer refunds, we ask that you email us within [Insert Timeframe, e.g., 48 hours] of receiving your order with clear photos of the defect and your order number. We will review these rare instances on a case-by-case basis to find an appropriate resolution.
Contact Us
If you have any questions, concerns, or require assistance with your order prior to purchasing, our team is happy to help.
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Email: urbanthreadwear@urbanthreadswear.in
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Business Hours: Monday - Friday, 9 AM - 5 PM